Frequently Asked Questions

Do I need to purchase additional study materials?

All of our study materials are online and available for you to access wherever you have an internet connection. If you choose to add a skills checkoff, we will provide forms, but there may be additional costs involved if you cannot do your skills checkoff with your employer.

Can I earn continuing education units with your courses?

Yes, you are eligible for 8 CEU/CME credits for ACLS and PALS certification and 4 CEU/CME credits for recertification. You receive 4 CEU/CME credits for BLS certification and 2 CEU/CME credits for BLS recertification.

Do you allow exam retakes?

You may retake the final ACLS, PALS or BLS exam as many times as you need.

How quickly do my results come in?

Your exam will be graded immediately, and your digital card(s) will be available as soon as you pass the final exam and complete the post-course evaluation and CEU/CME registration.

Can I take your courses if I have never been certified?

Yes, you may take our ACLS, PALS or BLS certification courses even if you have never been certified in the past.

Do you offer expedited shipping?

Yes, we provide a priority shipping option for those who need their hard copy card quickly.

You will also have access to a digital certification card immediately after you pass the exam.

Do you have practice exams?

Yes, we offer you unlimited practice exams for all of our courses to help you prepare for the recertification or certification exam.

Can I choose the recertification course if my card has already expired?

As long as your provider card has been expired for less than 60 days, you can register for the recertification course.

Are your courses based on the latest AHA guidelines?

Yes, our courses and exams are based on the latest AHA cognitive guidelines which were last updated in 2015.

Do you require a clinical skills test?

We do not require a clinical skills test in order for you to receive your ACLS, PALS or BLS card. If your employer requires you to take a skills test, we can provide you with a skills verification form that you can take to a local testing center or clinician. This may incur additional cost.

How long is my certification or recertification valid?

Your certification or recertification is valid for exactly 2 years from the date that you pass the final ACLS, PALS, or BLS exam.

When does my card arrive in the mail?

Your wallet card will arrive between 7-10 business days after you pass the final exam.