Frequently Asked Questions
Yes, our ACLS, PALS and BLS courses are accepted in every U.S. state, in Canada and internationally.
No, a provider manual written by medical doctors is included free with all of our courses.
Yes, you are eligible for 8 CEUs/CME credits for ACLS and PALS certification and 4 CEUs/CME credits for recertification. You receive 4 CEUs/CME credits for BLS certification and 2 CEUs/CME credits for BLS recertification. CME/CEUs are provided by the National Board for Emergency Continuing Medical Education (firstname.lastname@example.org).
Do you allow exam retakes?
You may retake the final ACLS, PALS or BLS exam an unlimited number of times.
No, our cards do not show that you took an online course and are like any card you would receive from an offline classroom based course.
Your exam will be graded immediately, and your digital card(s) will be sent to you as soon as you pass the final exam.
Yes, you may take our ACLS, PALS or BLS certification courses even if you have never been certified in the past.
You may take as much time as you wish to complete our courses, as there is no course expiration at any time after you sign up.
The ACLS and PALS exam is comprised of 75 multiple choice questions. The BLS exam is comprised of 45 multiple choice questions. A score of 80% or higher is required to pass the exam, and the questions are based off of our online training material.
Yes, we provide a next-day shipping option for those who need their hard copy card quickly.
You will also be sent a digital certification card immediately after you pass the exam.
Yes, we offer you unlimited practice exams for all of our courses to help you prepare for the recertification or certification exam.
Yes, you may choose the recertification course as long as your card has not been expired for more than 5 years.
Yes, our courses and exams are based on the latest AHA cognitive guidelines which were last updated in 2010.
We do not require a clinical skills test in order for you to receive your ACLS, PALS or BLS card. If your employer requires a skills test we can help you find a local instructor.
Can I receive a refund if I don't like the course?
You are allowed exam and course access indefinitely once you purchase our course - even after you pass the final exam. All purchases are final once made however.
Your certification or recertification is valid for exactly 2 years from the date that you pass the final ACLS, PALS, or BLS exam.
Your wallet card will arrive between 3-5 business days after you pass the final exam.